According to the World Economic Forum “The Future of Jobs” Report, by 2020, more than a third of the most sought-after core skills sets will consist of those that are not yet considered critical to the job today, such as persuasion and emotional intelligence. These essential business skills — commonly referred to as soft skills, which include strong social and collaboration skills — will be necessary components of any future successful L&D initiative. Many organizations are unsatisfied with their current programs. As they look to implement new initiatives, they’ll want to ensure that any new program is measurable and can demonstrate a provable return on investment.
What is the industry benchmark for learning leaders? What are CLOs’ successes and challenges?